Refund policy

To get a refund, you can contact us at ponnifoods2017@gmail.com. If your refund request is accepted, we’ll initiate your refund within 48 hours, which will be credited to your original payment method within 3-5 working days.

Note: All the products sold in @Ponninaturals.com are non-returnable.

Requests for refunds & replacements should only be made via email to ponnifoods2017@gmail.com and from the email address used to place the order. Requests received from an email address different from the one used to place the order will not be prioritized.  

When are you eligible for a refund?

Refund requests should be initiated within 24 hours of receiving the items. Not all items are eligible for refunds. Refund will be provided for spoiled & damaged*  

*Damages and issues!

Please inspect your order upon reception and contact us immediately if the item is defective or damaged or if you received the wrong product so we can evaluate the problem and make it right.

Although, we cannot guarantee that all the items will be delivered without any breakage.

It is important to note that some countries may have customs regulations that involve opening packages for inspection. Customs is a government body, and Ponni has no authority over this process. If your package is opened during customs clearance, Ponni cannot be held responsible for any damage or leakages, and refunds will not be provided.

How to get a refund?

We will notify you once we’ve received and inspected your request and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Any refund initiated might take up to 3-5 business days to reflect in your bank account.

NOTE: Once the order is placed using any coupon, and the customer finds other coupons with higher discount value, the request for a refund of the difference should be made within 6 hours. Refunds will not be provided if the order is already packed or ready to dispatch or already dispatched.

If, in any case, the customer/consignee refuses to receive the order from the delivery partner nor responds to any calls & emails made by the delivery partner or Ponni during delivery, the delivery will be rescheduled for the next day and will be attempted up to 2 times. Again, suppose the delivery partner or Ponni did not receive any response from the customer/consignee during delivery, or the customer/consignee refuses delivery. In that case, no refund will be provided to the customer. 

Returns:

Return of items will not be accepted even in case of damage to items received or upon the customer receiving the wrong items. Please share the photo proof of damaged products at ponnifoods2017@gmail.com to claim the refund. Upon inspecting the claim and the proof, Ponni will let the customer/consignee know whether they are eligible for the refund of spoiled/missing items. 

If the received products are undamaged/unspoiled, customers/consignees cannot return their orders to Ponni. However, if a customer does return products, a restocking fee of 20% of the total order value will be deducted(*).

Cancellation Policy:

• Cancellation requests should be initiated within 6 hours of placing the order. A full refund will be provided to the customer if we receive the request within 6 hours of the order.
• Cancellations after 6 hours will be charged 50% of the order value as our makers would have already started preparing the items or we would have started working on the packaging(*). 
• Suppose Ponni couldn’t ship your item due to a shortage of stocks or any shipping difficulties. In that case, your order will be canceled, and a cancellation notification will be sent to your email address. If we cancel any order, a full refund will be provided to the customer's original payment method within 3-5 business days.

For cancelling an order, the request must be made only through email: ponnifoods2017@gmail.com. Requests made through social media, phone calls, and WhatsApp will not be considered unless or until the customers get a response from us on the particular channel.